My Account is currently unavailable

Important information for existing customers about energy bill support.

Due to a planned outage, My Account and our app will be unavailable from 6:00 pm to 11:59 pm AEDT. Thank you for your patience while we work through this.

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We’re currently tinkering under the hood and will be back in business from 11:59 pm on Sunday 16 November

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My Account will be unavailable from 6:00 pm AEST on 14 November to 11:59 pm AEDT on 16 November 2025 for scheduled maintenance. Bills can be paid via the EnergyAustralia website. We apologise for any inconvenience.

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My Account & Website Maintenance:

My Account is currently unavailable.
Due to scheduled maintenance, My Account will be back up and running from 11:59PM AEDT on Sunday 16 November 2025. We apologise for any inconvenience.

There are still a number of online self-service options available to you:

Pay a bill

If you would like to pay a bill, please go directly to our Payments page.

Online switching or moving

View electricity and gas plans

Book your move online

Online forms

There are also account maintenance forms on our website to:

Update account details