If you need a bit more time to make a payment, let us know as early as you can. We can usually find a solution. If you just need an extra week or two to pay a bill, request a payment extension now and we can automatically adjust the due date.

The easiest way to request a payment extension is to do it through My Account. My Account allows you to manage all your account details in one secure place 24/7. Alternatively, you can contact us via live chat (Monday to Friday, 8.00am to 9.00pm Saturday, 9.00am to 6.00pm AEST/AEDT).