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EnergyAustralia today announced it would provide a credit to customers in Lithgow, Wallerawang, Oberon and Bathurst covering the daily gas supply charge while the Young to Lithgow gas pipeline was damaged by floods in early November 2022.
During the period 2 November 2022 until the pipeline’s operator, APA, restored the gas supply on 20 November, nearly 5,000 EnergyAustralia customers in Lithgow, Wallerawang, Oberon and Bathurst were without gas for all or part of that time.
EnergyAustralia Head of Residential, Lisa Mavrodis, said: “The impact of the Macquarie River flood was obviously a huge inconvenience for our gas customers in the region and we want to ensure that they receive a bill credit covering the daily supply charge during this period.”
The credit will appear on gas customers’ next bills as “Gas outage credit”. Some customers may also notice their gas bill arriving later than usual, as EnergyAustralia held off sending bills during the gas outage.