The Energy Charter

Together, we can deliver energy for a better Australia

The reason why we are part of the Energy Charter is simple: we believe there is value for our customers in transparency and that our industry’s challenges can only be solved by working together.

We have volunteered to report how our company is performing against five customer experience principles in an annual disclosure and we are committed to making progress against these principles over time

The five principles of the Energy Charter are:

1. We will put customers at the centre of our business and the energy system.
2. We will improve energy affordability for customers.
3. We will provide energy safely, sustainably and reliably.
4. We will improve the customer experience.
5. We will support customers facing vulnerable circumstances.

Our Disclosures

Our 2023 Energy Charter report outlines the work we have undertaken throughout the year to ensure customers are at the centre of all decisions we make as a business.We continue to be committed to removing any barriers that customers may have to play an active role in the transition and energy system.We remain the only major energy retailer as a signatory to The Energy Charter, a collaborative platform that allows us to work together with other businesses in the energy sector,  for the benefit of all Australians.

• Read the 2022 EnergyAustralia Energy Charter disclosure ​
• Read the 2023 EnergyAustralia Energy Charter Disclosure

Previous disclosures

• Read the 2021 EnergyAustralia Energy Charter disclosure
• Read the 2020 EnergyAustralia Energy Charter disclosure
• Read the 2019 EnergyAustralia Energy Charter Disclosure

Your feedback is welcome

If you have any feedback on our Energy Charter disclosure, please email us.