Manage your account

Changed your mailing address or other contact details recently? It’s important to let us know. You must be the registered account holder to make changes.

We’ll help you set up your new account, disconnect your old place and get your new home connected. Call us if you need an urgent connection within three days.

We care about fair access to our services and offer concessions to eligible customers plus rebates for specific circumstances in some states.

You can give someone else access to your existing account. You can choose whether it’s someone who takes on joint responsibility for paying the account or who can make changes to it.

Logging a meter usage request will provide you with an historical meter data summary of your electricity usage. The easiest way to view your meter data is by logging onto MyAccount, where it is shown in dynamic charts, where it is shown in dynamic charts. Alternatively, you can log a Meter Usage Request by completing the online request form. We will then process your request and send you the data extract for the time period that you specified.

Once you’ve logged into My Account:

• Select Bill & payments from the main page
• Select Bill & payment history 
• Choose the bill you’d like to view
• Select Download bill
• Open PDF, view and save

As part of these changes, we have notified customers who will no longer be able to view other linked accounts from February 2025 where the users are not the main account holder.

While we understand it may have been useful to have access to and manage other energy accounts, for added protection for the main account holder we’re retiring the current account linking capability. Account access in My Account and our app will be limited to the main account holder only.

If you’re linked to multiple accounts within your My Account or our app and you’re not the main account holder or the accounts are not listed in your name, you’ll no longer be able to see these accounts once the change is made.

For other accounts that are listed in your name, you don’t need to do anything – you’ll continue to see these accounts.

We have removed the functionality that allows users to link residential and business accounts to the one My Account profile. Customers will need one My Account profile for their residential account(s) and one My Account profile for the business account(s).