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Our code of conduct and values
Our suppliers are our partners. You are critical to ensuring that we deliver affordable and sustainable energy solutions to our customers.
Procurement is an opportunity for us to have a positive impact across the communities where we live and work. We support local and Aboriginal and Torres Strait Islander businesses, as part of our Reconciliation Action Plan, where we can. We ensure that we procure responsibly and from suppliers who share our values – and take every action to build sustainable and valuable relationships with our suppliers.
Our Supplier Code of Conduct sets out our expectations in relation to ethics and business conduct, respect for people, responsible environmental stewardship, care for communities and customers and privacy. It also details our whistleblowing service.
Modern slavery
To learn more about our Modern Slavery Statements, visit this page
Supplying to EnergyAustralia
We have partnered with Trust Your Supplier (TYS), a blockchain-based platform specializing in risk management across the supplier lifecycle. Through TYS we aim to simplify and streamline our existing processes while fostering transparency and efficiency in our supplier relationships.
All Suppliers to EnergyAustralia are required to register on TYS and your timely registration on the platform is appreciated.
Suppliers will be asked to confirm their acceptance of EnergyAustralia’s terms as part of their registration.
We work hard to make doing business with us easier. We use a suite of SAP products, which simplifies our Procure to Pay process and allows us to move away from manual processes and seamlessly collaborate and transact with our suppliers.
We prefer to transact with our suppliers via the SAP Ariba Network (Ariba). and we’ll continue to work with our Suppliers to do more of this over time.
What does this mean for you?
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Transacting with us using Ariba is free for a standard account.
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You’ll experience an efficient, automated and paper-free document exchange.
Suppliers new to the Ariba Network generally start transacting for free, though based on the volume and value of your transactions, some fees may apply. To learn more, please visit SAP Ariba Subscriptions and Pricing.
EnergyAustralia has a supplier information portal for suppliers who are enabled with us on the Ariba Network. This portal addresses common questions and issues.
We no longer accept paper-based and fax transactions. Suppliers not transacting with us via Ariba must send all invoices in PDF to accountspayable@energyaustralia.com.au, including the following critical information on your invoice to allow us to successfully process payments accordingly:
- ABN
- GST
- Breakdown of material or service procured
- Valid purchase order number
Each invoice must be submitted as a single PDF attachment and there can only be one attachment per email.
EnergyAustralia uses Fieldglass for some Professional Services engagements through Statement of Work. Fieldglass is a collaborative, cloud-based tool primarily supporting Statements of Work (SoW) for milestone and timesheets-based engagements.
What it means for suppliers?
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Streamlined and automatic invoicing.
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Improved visibility of transactional data.
Purchase order terms and conditions
View our Purchase Order T&Cs.
Payment terms
EnergyAustralia is a signatory to the Australian Supplier Payment Code for Small Businesses and we offer suppliers who can demonstrate that they are a small business 30-day payment terms. As part of our Reconciliation Action Plan, we have committed to 14-day payment terms for businesses who can demonstrate that they are Aboriginal and Torres Strait Islander owned businesses. EnergyAustralia’s standard payment terms for all other suppliers are 60 days from the end of the month from our receipt of a correctly rendered invoice.