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It’s an email billing service where we email your bill to your nominated email address instead of sending it by post.
- We’ll email your bill to your nominated email address. It’ll be sent from our email address - noreply@billing.energyaustraliaonline.com.au
- Your eBill will include a usage summary and have links that allow you to pay and view your bill. You’ll also be able to set reminders for when your bill is due to be paid.
The links that take you to your online bill expire after 30 days. We also offer a service called My Account that allows you to see and pay your bills at any time.
- Residential gas and electricity customers
- Small business gas and electricity customers
- Register or sign in to My Account to set up eBilling or contact us.
- If you’re already registered for My Account, you can change your bill preference to email - just go to ‘Bill Delivery Preferences’ in My Account and select email for the account/s you’d like to receive an eBill for.
- If you receive your bills via BPAY view, you’ll need to de-register from this service first. For assistance on how to de-register from BPAY view, please speak with your financial institution.
Sign in to My Account to change your bill preferences or contact us.
Check your junk or spam folders to see if your bill has been filed incorrectly.
In some cases your email may bounce back. This will happen when your email address is invalid or your inbox is full. If this happens your email address will show on our email delivery report and will be flagged as undeliverable. A paper version of your bill will be sent to you by mail.
Your paper bill will be accompanied with a letter that explains your email delivery issue and will ask if you want to:
- Update your email address
- Join the My Account service instead
The links that take you to your online bill expire after 30 days. We also offer a service called My Account that allows you to see and pay your bills at any time.
We can provide either an emailed bill or a paper bill for each account but not both.
But if you choose to receive paper bills a fee of $1.69 (incl. GST) per bill may apply for some residential customers in VIC, SA, ACT and QLD. Find out more about exemptions to this fee.
There are no fees for the eBill service but if you choose to receive paper bills there could be a fee of $1.69 (incl. GST) per bill for some residential customers in VIC, SA, ACT and QLD. Find out more about exemptions to this fee.
eBilling is an email billing service where we email your bill to your nominated email address instead of sending it out by post.
Our eBilling service replaced online billing. If you would like to receive your bills via email, please sign up for eBilling, either by updating your bill delivery preference in My Account or by calling us.