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Refer to the following link for information in relation to eligibility to receive concessions in your particular state:
https://www.energyaustralia.com.au/home/bills-and-accounts/concessions
If you have an account with EnergyAustralia, you can apply via one of the following methods:
- Register your concession details through MyAccount
- Select the Can we help? option on this screen to chat with us online.
- Call us on 133 466
SA Residents:
If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information.
Concessions are typically located under Government concessions or rebates in the Understanding your bill section of the bill.
Electricity bills
For electricity bills, it will be located under the following section:
- Government concessions or rebates in the Understanding your bill section of the bill.
The concession rebate will be shown as a credit (Cr) amount and would appear in the Government concessions or rebates section as per the bill example below.
Gas Bills
For gas bills, it will be located under the following section:
- Your gas usage and service calculation
The concession rebate will be shown as a credit (Cr) amount and would appear in the Government concessions or rebates section as per the bill example below.
Please refer to the table below for the specific name we use to reflect your electricity or gas concession.
| State | Electricity | Gas |
|---|---|---|
| ACT |
ACT State Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| NSW |
NSW Gvt Household Rebate |
NSW Government Gas Rebate |
| QLD |
QLD Government Electricity Rebate |
N/A – Paid as an energy concession through the electricity bill |
| SA |
South Australia Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| VIC |
Annual Electricity Concession |
Winter Gas Concession |
This means during a billing period; you may not have been eligible for the concession for the whole billing period.
This will happen when:
• Eligibility to receive the concession starts within the billing period,
• Eligibility to receive the concession ends within the billing period or,
• Your entitlement to receive the concession has ended within the billing period.
Any applicable concessions can be found within the Government concessions or rebates line item under the Understanding your bill section of your energy bill.
Here’s an example of when a partial concession is applied to an electricity bill with a billing period between 28/02/2023 – 30/04/2023 (62 days).
For any concessions that were partially applied to the bill (in this example, the Medical Cooling Concession was applied for 37 days during the billing period and the Annual Electricity Concession was applied for 42 days during the billing period), you’ll see the dates and how many days the concession was applied during that billing period.
The same applies for Victorian concessions for gas bills too.
The Winter Gas Concession only applies to charges incurred between and including 1 May and 31 October.
Therefore, bills issued with a bill period entirely outside of this period e.g. 14 November to 15 January, will not have the Winter Gas Concession applied.