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Important information for existing customers about energy bill support.

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Help and support

Meter installations, alterations and removals

Visit our page 

Meter installations, alterations and removals

Contact us

Electricity

Enquiring about a new electricity meter installation, to upgrade an existing meter or solar power connection and metering?

Monday to Friday

8.00am to 5.00pm AEDT

1800 818 378

ncpaperwork@energyaustralia.com.au

Gas

Enquiring about a new gas meter installation or to upgrade an existing meter?

Monday to Friday

8.00am to 5.00pm AEDT

1800 818 378

gasnewconnections@energyaustralia.com.au

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    • Certificate of electrical safety
    • Changes to your Victorian Energy bills
    • Concessions
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    • Delayed transfers
    • eBills
    • End of plan information
    • EnergyAustralia App
    • Estimate tool
    • Fee removal - NSW
    • General FAQs for residential
    • Late bills
    • NBN
    • Late fees
    • Life support
    • Meter usage request
    • Online security
    • Opt out
    • Other fees and charges
    • Paper Bill Fees
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    • Processing fees
    • PowerResponse
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    • Rate changes - NSW, Qld, SA, ACT
    • Reducing energy and bills
    • Remote Energisation
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    • Solar - NSW solar bonus scheme
    • Switch On Energy Victoria
    • Time of Use changes
    • Controlled load
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