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If you need more time (up to 4 weeks) to pay your bill, you can set up a payment extension via:
- My Account
- The EnergyAustralia mobile app
- Phone – call us on 1800 146 749 and follow the prompts
If you set up your extension via My Account or the EnergyAustralia app, you will be able to select your new payment date. If you request a payment extension via the online form, a new due date will be determined for you.
If you’re having greater difficulty paying your bill and would like to discuss your options, you can get in touch with us via live chat.
Once you’ve logged into My Account:
- Select Bill & payments from the main page
- Select Bill & payment history
- Choose the bill you’d like to view
- Select Download bill
- Open PDF, view and save
On the My Account main page (once logged in) go to Profile and select Contact Details. Update your details and select Save Changes. Your changes will be updated right away.
Let us take the hassle out of your move. Contact us to connect your small business electricity and gas.
Smart meters are up to date two-way, digital communication systems that record electricity usage every 30 minutes and automatically send this data to a your electricity distributor.
Our Reducing your energy use can be good for business section outlines the ways you can cut your bills and minimise your impact on the environment.
There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.
We offer flexible payment options to residential and small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.
If you accept this payment option then it can’t be used to manage any outstanding debt or to credit manage your accounts.
