Hide message
For customers that have received a notice about their plan ending.
Your current energy plan or plans has a fixed benefit period which is ending soon so it’s time to offer you a new set of benefits.
In your notice we list your new energy plan or plans as well as your options with plenty of notice before the start date of your new plan or plans.
You do have options.
- Choose another plan.
- For residential plans, you can go to our residential plans page or call us on 1800 354 854.
- For business plans, you can go to our business plans page or call us on 1800 224 539.
- Compare other energy plans available in your area using energy comparisons sites such as Energy Made Easy if you live in NSW, ACT, SA or QLD or Victorian Energy Compare if you live in VIC.
- Or do nothing and we’ll automatically switch you to your new plan or plans on the plan start date listed in your notice.
Your notice will tell you the date your new plan or plans will start.
If you decide to switch plans earlier, you’ll get a welcome pack from us with your new plan details.
You can easily switch to your new plan earlier.
For residential plans, you can go to our residential plans page or call us on 1800 354 854.
For business plans, you can go to our business plans page or call us on 1800 224 539.
Even though your benefit period has expired, under your contract with us your benefits continue until we let you know.
In your notice we list your new energy plan or plans as well as your options with plenty of notice before the start date of your new plan or plans.
While our new plans may have a smaller discount, you need to consider these plans have discounts on both your energy usage and daily charges (in other words, off your total energy bill - in the past only your usage charges were discounted).
Also, you may have only got your discount if you paid on time - now our discounts are guaranteed, so you get it every time, on every bill.