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Government assistance
If you’re having difficulty paying your energy bills, you may be able to get government assistance if you’re eligible. We can also organise payments via Centrelink.
Centrelink
If you receive Centrelink payments, we can arrange for regular amounts to be transferred from your payments to pay your EnergyAustralia bill.
Visit Centrelink to find out more or call us on 133 466 and we’ll be happy to help.
General state government support
You could be eligible for state government assistance to help pay your utility bills. Visit the Government’s MoneySmart website for information in your state.
South Australian customers can apply for assistance from the Emergency Electricity Payment Scheme (EEPS). To apply, you’ll need to visit a financial counsellor who’ll assess your situation.
For information on this scheme, call the Department of Communities and Social Inclusion (DCSI)’s concession hotline on 1800 307 758 or visit the South Australian Government website.
The South Australian Government has also confirmed that the 2023-24 Energy Bill Relief will be extended to include eligible small businesses receiving electricity through an embedded network, for example a shop in a shopping centre that gets electricity from its landlord.
Eligible small businesses will be provided with a one-off lump sum rebate of $650, rather than a quarterly payment. The payment will be credited on 2024-25 electricity bills by their embedded network operator.
Under this scheme, an embedded network operator will apply for relief from their energy retailer on behalf of the small businesses on its network. Eligible small businesses do not need to apply directly.
Visit Energy Bill Relief: 2023-24 | Small and Family Business for more information. 1
New South Wales customers can apply for Energy Accounts Payment Assistance (EAPA). Visit the Department of Industry Resources & Energy page for more details.
Effective 1 July 2025, the NSW Government EAPA payment limits, allowing eligible customers to receive up to $800 for each energy type (electricity and gas), with a maximum of $1,600 available per financial year.
View information about the EAPA scheme in other languages.
Queensland customers can apply for assistance from the Home Energy Emergency Assistance Scheme (HEEAS). Visit the Queensland Government website for more information.
QLD Government Cost of Living or Small Business Rebate
The QLD government has delivered further electricity bill support in the 2024–25 Budget for households and small businesses.
- $1,000 QLD Government Cost of Living Rebate on electricity bills for all QLD households.
- $325 QLD Government Small Business Rebate on electricity bills for all QLD small businesses.
This rebate will be automatically applied to QLD electricity accounts by 8 July 2024.
Embedded Network Properties
If your household or business is part of an embedded network (for example, some apartment buildings, retirement villages or caravan parks) then you’re still eligible for the rebate.
QLD customers – Property managers or landlords who manage the site’s electricity bills, can apply for the rebate by submitting the applicable form:
Please forward the completed form to enq@energyaustralia.com.au.
Victorian customers can apply for assistance from the Utility Relief Grant Scheme (URGS) if they are unable to pay their energy bills due to a short-term financial crisis or emergency. Find out more here.