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My Account
Register or login to My Account in just a few minutes and manage your account details in one secure place:
- Download your tax invoice
- Pay your bills online
- Set up direct debit
- View your billing history
As part of these changes, we have notified customers who will no longer be able to view other linked accounts from February 2025 where the users are not the main account holder.
While we understand it may have been useful to have access to and manage other energy accounts, for added protection for the main account holder we’re retiring the current account linking capability. Account access in My Account and our app will be limited to the main account holder only.
If you’re linked to multiple accounts within your My Account or our app and you’re not the main account holder or the accounts are not listed in your name, you’ll no longer be able to see these accounts once the change is made.
For other accounts that are listed in your name, you don’t need to do anything – you’ll continue to see these accounts.
We have removed the functionality that allows users to link residential and business accounts to the one My Account profile. Customers will need one My Account profile for their residential account(s) and one My Account profile for the business account(s).