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There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.
There are a number of reasons you may be experiencing a high bill.
High bill checklist
Use the high bill checklist to find out why your bill might be high.
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Contact us if you have any further concerns about the size of your bill, or would like some tips on how you could save energy.
You can find your rate under the Plan summary section on page 2 your most recent bill. Contact us if you need help.
Details of your next scheduled meter read can be found in the Meter details section at the end of your bill. If you need help finding it, please view our helpful bill guides, Contact us or request a callback.
Contact us and we'll provide you with that information. Have your address and account details handy.
We offer flexible payment options to residential and small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.
If you accept this payment option then it can’t be used to manage any outstanding debt or to credit manage your accounts.
The invoice number can be found on the front of the bill under your account number.
Your applicable Australian Business Number can be found in the ‘Other messages’ section of the bill.
