Energy bills can be full of unfamiliar terms. Here we explain controlled load (also known as ‘dedicated circuit usage’).

Controlled load is the electricity used by a stand-alone item, which is separately metered to the rest of your household’s electricity usage. It’s most commonly used for hot water systems, but it can also be used for other items, including under-floor or slab heating and pool pumps. They are generally appliances and devices that use a large amount of energy but don’t need to be running all the time.

Controlled load operating hours – that is, the timing window that your controlled appliances may turn on – can vary based on your state and distribution area and are usually set by your distributor. We may also vary your controlled load timings from time to time

More details are listed on the below tabs. We’ll add information if changes are happening across other states.