Skip to main content

Important information for existing customers about energy bill support.

Hide message

NSW customers may be impacted by a power outage due to extreme conditions. If you're a customer with life support equipment at your home, please follow your outage plan, or call 000 if it's an emergency. Find out more on our faults and emergencies page. 

Hide message
EnergyAustralia logo
  • home icon Home
    • Electricity and gas Show menu dropdown
      • Virtual Power Plant
      • Compare electricity and gas plans
      • How to disconnect and reconnect your energy connection
      • Compare electricity and gas plans Show menu dropdown
        • Flexi plan
        • Solar Max
        • Standing Offer
        • How to compare plans
        • What is off peak electricity?
        • When to switch
        • What is a tariff?
        • Demand tariffs explained
      • Go Neutral FAQs
      • Get an energy quote
      • New meters and installations Show menu dropdown
        • Timeframes for electricity meter connections
      • Energy saving and safety Show menu dropdown
        • Electrical safety
        • Natural gas safety
        • Gas appliances safety
        • South Australian Retailer Energy Productivity Scheme (REPS)
      • PowerResponse
      • Energy Plan Information
    • Solar and batteries Show menu dropdown
      • Batteries
      • Customised solar & battery solutions
      • Solar panels
      • Existing Solar Customers
      • Feed-in tariffs
    • Moving house
    • Bills and accounts Show menu dropdown
      • Manage your account Show menu dropdown
        • Update your details
        • Register an additional account holder
      • Pay your bill Show menu dropdown
        • Energy bill support
        • Payment options Show menu dropdown
          • Pay my bill
        • Request a payment extension
      • Understand your bill Show menu dropdown
        • Bill guides
        • Energy usage data request
        • Estimated bills
        • Is your bill different to what you expected?
      • Switch to eBilling
      • Understand your meter Show menu dropdown
        • A guide to getting your meter read
        • Submit meter reading
      • Concessions Show menu dropdown
        • Australian Capital Territory
        • New South Wales
        • Queensland
        • South Australia
        • Victoria Show menu dropdown
          • Utility Relief Grant Scheme
      • Hardship policy Show menu dropdown
        • Financial difficulties
        • Government assistance
      • Family Violence
      • Account holder has passed away
    • Help and support Show menu dropdown
      • FAQs Show menu dropdown
        • My Account
        • Accounts, bills and payments
        • Balance Plan FAQ’s
        • Guaranteed Service Level Rebates
        • Multi Factor Authentication
        • Solar Max
        • Bulk hot water systems
        • Standing Offer
        • Carbon neutral
        • Certificate of electrical safety
        • Changes to your Victorian Energy bills
        • Concessions
        • Default Market Offer
        • Consumer Data Right
        • Delayed transfers
        • eBills
        • End of plan information
        • EnergyAustralia App
        • Estimate tool
        • Fee removal - NSW
        • General FAQs for residential
        • Late bills
        • NBN
        • Late fees
        • Life support
        • Meter usage request
        • Online security
        • Opt out
        • Other fees and charges
        • Paper Bill Fees
        • Power of Choice
        • Processing fees
        • PowerResponse
        • PowerResponse Virtual Power Plant
        • Rate changes - NSW, Qld, SA, ACT
        • Reducing energy and bills
        • Remote Energisation
        • Solar power
        • Solar - NSW solar bonus scheme
        • Switch On Energy Victoria
        • Time of Use changes
        • Controlled load
      • Contact us Show menu dropdown
        • Billing and enquiries
        • Complaints and feedback
        • Deleting your app or My Account profile
        • Electricity and gas plans
        • Find an electricity/gas distributor
        • Heating, cooling and hot water system warranty claims
        • Meter installations, alterations and removals
        • Solar power and battery storage
        • General enquiries form
        • Our postal address
        • Other services
      • Outages, faults and emergencies
      • Suspended retailers
      • ACT Transparency Code
  • business icon Business
    • Electricity and gas Show menu dropdown
      • Small business Show menu dropdown
        • Standing Offer Business
        • Business Balance plan
        • Business Rate Fix
        • Plans
        • Rates and tariffs
        • Connections, disconnections and new meters
      • Green energy plans
      • Green Transport
      • Multi-site business
      • Major builders
    • Solar for business Show menu dropdown
      • Why solar power for your business?
      • Grants and incentives
    • Moving Business
    • My Account Show menu dropdown
      • Small business Show menu dropdown
        • How to pay your bill
        • Request a payment extension
        • Update contact details
    • Help and support Show menu dropdown
      • Contact us Show menu dropdown
        • Existing customers
        • New customers
        • Faults and emergencies
        • Request a callback
        • Solar for business
        • Our postal addresses
        • Other services
      • FAQs Show menu dropdown
        • My Account
        • Accounts, bills and payments
        • Business Balance plan FAQs
        • Business Demand Plan FAQs
        • General FAQs for business plans
        • Guaranteed Service Level Rebates
        • Major Partners
        • Processing fees
        • Quote tool
        • Reducing energy and bills
        • ResponsePro PowerDown
        • Smart meters
        • Solar Max Business
        • Standing Offer Business
        • Business Rate Fix FAQs
  • truck icon Commercial and Industrial
    • Get a quote
    • Solar PV and battery Show menu dropdown
      • Customised Solar and battery solutions
      • Energy monitoring and maintenance
      • Solar system maintenance
      • Government incentives
      • Finance options
    • Energy management Show menu dropdown
      • My Account and Billing Show menu dropdown
        • How to read your bill
      • Demand Response
      • EnergyAustralia ResponsePro
      • Progressive Purchasing
    • Energy solutions Show menu dropdown
      • LED Lighting
      • Energy Sustainability
      • Power Factor Correction
    • My Account
    • Help & support Show menu dropdown
      • Contact us
      • Contract terms and conditions
      • Default rates
      • Rate changes
      • Brokers and Consultants
  • info icon About us
    • Who we are Show menu dropdown
      • Our purpose
      • Our history
      • Our leaders
      • Our business
      • Our strategy
      • Awards
    • What we do Show menu dropdown
      • Generating energy Show menu dropdown
        • Buying energy
        • Cathedral Rocks Wind Farm
        • Hallett Power Station Show menu dropdown
          • Hallett community
        • Lamberts North Ash Repository
        • Mt Piper Power Station Show menu dropdown
          • Mt Piper Community
          • Mt Piper EPA Reports
          • Mt Piper and Wallerawang water data
          • Mt Piper projects
          • Mt Piper tours
          • Mt Piper Brine in Ash Co-Placement
          • Mt Piper dams safety standards report
        • Pine Dale Coal Mine Show menu dropdown
          • EPA Reports
          • Pine Dale community
          • Yarraboldy Stage 1
        • Tallawarra Power Station Show menu dropdown
          • Tallawarra community
          • Tallawarra EPA reports
          • Tallawarra Lands project
        • Yallourn Power Station Show menu dropdown
          • History
          • Community
          • Energy transition
          • Ensuring we do the right thing
          • Environment Show menu dropdown
            • Annual Mine EPBC Report
            • Yallourn Daily Air Emissions
            • Yallourn Monthly EPA Reports
            • Morwell River Diversion
            • Class 3 Indicator and PM10/PM2.5 air emission studies
            • EPA Development Licence Exemption
          • The mine
          • Yallourn community grants
        • Jeeralang Power Station
        • Newport Power Station
        • Ballarat Battery Storage
        • Gannawarra Battery Storage
      • New energy projects Show menu dropdown
        • Hallett Battery Energy Storage System
        • Tallawarra A High Efficiency Upgrade
        • Lake Lyell Pumped Hydro
        • Mt Piper Battery Energy Storage System
        • Wooreen Energy Storage System
        • Marulan Development Site
      • Energy retailing Show menu dropdown
        • Help is here
    • Sustainability Show menu dropdown
      • Health, safety, security and the environment
      • Suppliers and procurement
      • The Energy Charter
      • Modern slavery
      • Tax contribution
    • Community Show menu dropdown
      • Geelong community grants
      • Volunteering
      • Our partners
      • Community relations
      • Workplace giving
      • Supporting First Nations peoples
    • Media Show menu dropdown
      • News
      • Operations Updates
      • Fact sheets
      • Speeches
      • Submissions and advocacy
    • Careers Show menu dropdown
      • Making a difference to you
      • Everyone’s welcome
      • Our locations
  • blog icon Blog
  • Home
  • Business
  • Commercial and Industrial
  • About us
  • Blog
Click
Select your state
  • ACT
  • NSW
  • QLD
  • SA
  • VIC
  • Log in
  • Register
  • My Account
EnergyAustralia logo
  • Electricity and gas

    Electricity and gas

    Small business

    • Small business plans
      • Basic Business
      • Business Balance Plan
      • Business Rate Fix 
    • Green energy plans
    • Rates and tariffs
    • Connections, disconnections and new meters (moving your business)
    • Find out more
    • Multisite business
    • Major builders
    • Green Transport energy solutions
    • Business customer stories
    Sign up online and we'll take care of your energy.
    Small business - Sign up online and we'll take care of your energy

    Pick a plan

  • Solar for business

    Solar for business

    Why solar power for your business?

    If you have an ABN your premises may be eligible for commercial solar. Solar power is an affordable way to lower your electricity costs.

    • Solar for your business

    Grants and incentives

    There are several types of grants, rebates and incentives that business customers with solar power can be eligible for.

    • View the grants and incentives
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

  • Moving Business
  • My Account

    My Account

    • Manage your account
    • How to read your bill
    • How to pay your bill
    • Request a payment extension
    • Update contact details
    • Connections, disconnections and new meters (moving your business)
    My account
    Manage your business accounts

    Visit My Account

  • Help and support

    Help and support

    Contact us

    • Existing customers
    • New customers
    • Faults and emergencies
    • Solar for business
    • View all business contacts

    FAQs

    • Smart meters
    • Pricing and rate changes
    • Accounts, bills and payments
    • Reducing energy and bills
    • View all FAQ categories
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

Help and support

Other services for Business

Interpreter services

1300 622 718 

Hearing impaired services

Deaf, hearing or speech impaired customers can contact us via the National Relay Service (NRS) - quote 1800 146 749

Telephone Typing (TTY) service

133 677

Calling from overseas 

+61 3 9422 2968

  • Contact us
    • Existing customers
    • New customers
    • Faults and emergencies
    • Request a callback
    • Solar for business
    • Our postal addresses
    • Other services
  • FAQs
    • My Account
    • Accounts, bills and payments
    • Business Balance plan FAQs
    • Business Demand Plan FAQs
    • General FAQs for business plans
    • Guaranteed Service Level Rebates
    • Major Partners
    • Processing fees
    • Quote tool
    • Reducing energy and bills
    • ResponsePro PowerDown
    • Smart meters
    • Solar Max Business
    • Standing Offer Business
    • Business Rate Fix FAQs
Get the EnergyAustralia App
Get it on Google Play
Download on the App Store
Message us
Need help? Reach out to us now on WhatsApp.
  • Credit statement
  • Terms and conditions
  • Energy Plan Information
  • NSW EPA reports
  • Meter usage request
  • Careers
  • Privacy
  • Disclaimer
  • Site map
  • Contact us

© 2020 EnergyAustralia. All rights reserved.

ABN 99 086 014 968

TRUenergy is now operating as EnergyAustralia

Facebook Twitter Linkedin