Other services | EnergyAustralia

Important information for existing customers about energy bill support.

Queensland and NSW customers may be impacted by a power outage due to Cyclone Alfred. If you're a customer with life support equipment at your home, please follow your outage plan, or call 000 if it's an emergency. Find out more about getting support if you need it on our blog.

Help and support

Interpreter services

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1 - Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2 - Provide the NRS with our phone number 133 466

For more information visit: About the National Relay Service

Telephone Typing (TTY) service

Calling from overseas

+61 3 9422 2968