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Key Points
- EnergyAustralia is balancing supply into the system with maintenance.
- Two units at Yallourn in Victoria are online and running and stable. Two other units are offline for repairs and will return to service on a date to be advised once the repairs are fully scoped.
- Both units at Mt Piper in New South Wales are stable and in operation.
- EnergyAustralia’s gas assets at Newport, Tallawarra and Hallett are all online and available. The generator at Jeeralang is running at reduced capacity.
- The EnergyAustralia team is working hard to keep pumping power into the system to support our 1.6 million customers.
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New Australian Energy Market Commission rules to protect victims of family violence and financial abuse
The Australian Energy Market Commission has recently finalised rules to protect customers affected by family violence and financial abuse.
One in four women will be affected by family violence in their lifetime with perpetrators often using control over water, gas, electricity and communications as a form of economic abuse.
As an essential services provider, we understand that family violence can cause difficulties with bill payments, and we acknowledge that we have an important role to play in protecting account information, privacy and personal security.
We have a policy that sets out our commitments to customers and employees affected by family violence. This includes ensuring the billing or any other details of women who are the victims of domestic violence are never inadvertently made available to their perpetrators.
We recognise domestic and family violence as a form of hardship, allowing victims to apply for extensions on their bills and payment plans.