Please complete this form to set up an account with us so we can continue to supply you with energy.

Supply address

Supply address
Start typing below to find your address.
Please enter the supply address details.
What type of energy account do you want to set up?

Electricity

Gas

Our records show the usage commencement date is the date you moved into this property. This date is listed in the application form for energy supply we recently sent you (with the letter asking you to set up an energy account with us). If you moved in after this date, please email a copy of your lease or purchase agreement to unknown.consumer@energyaustralia.com.au confirming the date you moved in or took possession of the property.

Is this a Residential address?

Account details

Please provide your details so we can set up a residential account.

Contact details
Mailing address
Mailing address
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What is your preferred contact method?

For Bills
#Paper bill fee is GST inclusive. There are exemptions to this fee.
All other correspondence

When you select email, you confirm that you understand and agree to receive our Welcome pack, notices and other correspondence by email where we have digital copies available. This may include notices about disconnection and other important information about your account.

ID options

Business account details

Please provide your business details so we can set up a business account.

Business contact person details

Business Contact Details

Mailing address
Mailing address
Start typing below to find your address.

What is your preferred contact method?

For Bills
#Paper bill fee is GST inclusive. There are exemptions to this fee.
All other correspondence

When you select email, you confirm that you understand and agree to receive our Welcome pack, notices and other correspondence by email where we have digital copies available. This may include notices about disconnection and other important information about your account.

Concession type

We're fully committed to protecting the personal information of our customers. More information can be found in our Privacy Policy - visit https://energyaustralia.com.au/privacy.

Do you authorise:

  • EnergyAustralia to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of your Centrelink or Department of Veterans’ Affairs customer details and concession card status to enable the business to determine if you qualify for a concession, rebate, or service.
  • Services Australia to provide the results of that enquiry to EnergyAustralia?

Do you understand that:

  • Services Australia will disclose personal information to EnergyAustralia including your name, address, payment type, payment status and concession card type and status to confirm your eligibility for concessions, rebates, or other government payments.

  • this consent, once signed, remains valid while you’re a customer of EnergyAustralia unless you withdraw it by contacting EnergyAustralia or Services Australia. You can get proof of your circumstances or details from Services Australia and provide it to EnergyAustralia so they can determine your eligibility for concessions, rebates or other government payments.

  • if you withdraw your consent or don’t alternatively provide proof of your circumstances or details, you may not be eligible for the concessions, rebates or other government payments provided by EnergyAustralia.

Life support

If you, or someone living at this property, depends on life support equipment, you need to let us know. You can let us know by registering your device below. We will advise your local energy distributor and provide you with practical advice and an emergency phone number in the event of a power failure or interruption (planned or unplanned). Important: If there are any life support devices at your property (or any other properties you may have) powered by fuel from other energy providers, please ensure you notify the energy providers for those devices as well. Once registered, to add additional or remove a life support device from an electricity or gas connection please call our team via 133 466 (Monday - Friday, 8am - 7pm AEST/AEDT)

Is anyone living at this property dependent on gas or electricity for life support?

Electrical devices

*Disclaimer: Your supply for this fuel type may not be with EnergyAustralia. Please contact your other retailer to register your life support requirement

Gas devices

*Disclaimer: Your supply for this fuel type may not be with EnergyAustralia. Please contact your other retailer to register your life support requirement

To enter into a Standing Offer Contract with EnergyAustralia under the Standard Retail Contract Terms and Conditions at the published standing offer rates. The terms and conditions include a copy of our Privacy Policy (incorporating our credit information statement), which explains how we use and disclose your personal and credit information, your rights to access any information we hold, and the credit reporting bodies and other parties that we exchange information with. A credit check will be performed before switching you to EnergyAustralia. EnergyAustralia may also verify your ID details with the document issuer or official record holder.