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Monday to Friday
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Handy links
For a fault or emergency related to infrastructure such as poles, wires, meters, or if your power is out, you need to contact your distributor.
Please check the top right hand corner of your bill for your distributor details or visit the Australian Energy Regulator website to find out about different distributors.
If the fault or emergency is life threatening, please call 000
Need to make a warranty claim on a heating, cooling or hot water system we installed?
Give us a call
9.00am to 5.00pm AEDT
Monday to Friday
Need information about solar systems for your business? Our friendly energy experts can help.
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Monday to Friday
9.00am to 5.00pm AEDT
Mail centre
SME Sales Team
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001
Our head office
EnergyAustralia
Level 19, Two Melbourne Quarter
697 Collins Street
Docklands VIC 3008
Call +61 3 8628 1000
Monday to Friday
8.00am to 5.30pm AEDT