This contract applies if you’re signed up to a market retail contract with us. This means you’ve signed on to an energy plan that may include discounts, rebates or other benefits.

Our Market Retail Contract terms and conditions will change from 1 June 2025

We’ve updated our terms and conditions from 1 June 2025. This change has been made to reflect energy rules that allow us to replace your electricity meter if required, and fees for metering work.

Why have me made these changes?

The Australian Energy Market Commission (AEMC) has instructed all energy retailers to replace old basic meters with smart meters for customers across NSW, ACT, SA and QLD by 2030.

What about VIC?

VIC has already completed the smart meter roll out that commenced back in 2009.

What are the benefits of smart meters?

Smart meters use digital technology to provide you with a whole range of benefits. A smart meter is a great digital upgrade from your old electricity meter, enabling you to receive information about how and when you use electricity. Combined with our online customer portal My Account and our app, you’ll have access to more meaningful information about the way you use electricity. Learn more about smart meters.