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Australian LGBTQ+ Inclusion Awards
The Australian LGBTQ+ Inclusion Awards recognise and celebrate Australia's top organisations for LGBTQ+ inclusion, based on the results of the Australian Workplace Equality Index (AWEI). In 2024 we maintained our Silver Tier Employer status, which we’ve held since 2018.
Sapphire Inspire Award for LGBTQ Women
In 2022, Jenny Ratsep, Engineering Systems Leader at EnergyAustralia, was awarded the Sapphire Inspire Award for LGBTQ Women. This award recognises Jenny's tireless work to enhance the lived experience of the LGBTQ community at EnergyAustralia.
Australian Workplace Giving Awards
In 2023 we were awarded runner up in the Best Payroll Giving Program category at the Australian Workplace Giving Awards.
Australian Workplace Giving Awards
In 2023 we were highly commended in the Workplace Giving Program of the Year category at the Australian Workplace Giving Awards.
Best Places to Work
It’s official – we're one of the best places to work in Australia and New Zealand! We were named on the 2022 AFR BOSS Best Places to Work list, ranking second in the agriculture, mining, and utilities sector.
Top 20 Best Workplaces to Give Back
Good Company named us one of their 2023 Top 20 Best Workplaces to Give Back.
Best Innovation — Workplace Giving Australia 2021 Awards
We were thrilled to take out gold for best overall program (large organisation) as well as best innovation at Workplace Giving Australia's 2021 awards. Monies raised though our program has gone to nine charity partners working in the areas of cancer research, homelessness, mental health, and education.
Global Reviews
Global Reviews named EnergyAustralia the number one energy retailer for the Digital Customer Experience Index including Mobile and Desktop in 2020, 2019, 2018, 2017, 2016 and 2015.
GRIST #1 Sales Centre
Our sales team won the GRIST #1 Sales Centre in Australia for 2020. We are the only energy company in the top ten (up from 29 in 2018), recognising the shift we have made to provide trustworthy, empathetic, and clear customer centric conversations.
Customer Experience Experts
In 2020 we ranked in the top five energy companies on customer experience by CSBA, Australia's leading customer service and experience benchmarking provider.
2019
Best Launch/Refresh
In 2019 our Workplace Giving Program (WPG) was awarded the Best Launch/Refresh in the Business category at the Workplace Giving Excellence Awards
2018
Network of the Year
In 2018 our Prism Network was named 'Network of the Year' at the 2018 Australian Workplace Equality Index Awards
2017
Most Satisfied Customers - Canstar Blue Award for Small Business Electricity Providers
EnergyAustralia has topped the Canstar Blue’s customer satisfaction ratings for small business electricity providers.
Our Prism Network was named ‘Most Improved Employer' at the 2018 Australian Workplace Equality Index Awards and became a Bronze Employer.
2016
Most Satisfied Customers - Canstar Blue Award for Small Business Electricity Providers
We topped the Canstar Blue’s customer satisfaction ratings for small business electricity providers.
EY’s Women in Power & Utilities Index
We were recognised as one of the world's leading power and utility companies for its representation of women in senior management.
FCRC’s Rank the Energy Retailer report
The Financial and Consumer Rights Council (FCRC) ‘Rank the Energy Retailer’ report found us to be the highest ranked top-tier retailer in Australia.
Victorian Contact Centre of the Year
Our Geelong contact centre was awarded the best contact centre in the category for large centres (between 150-499 FTE in size) at the Auscontact Association’s Victorian Awards.