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The New South Wales laws have changed, so that from 1 January 2018, energy retailers cannot charge over the counter Australia Post payment fees, paper bill fees and, with some exceptions, exit fees, in New South Wales. We have updated our billing systems to remove these fees as required and you will no longer have to pay them. If you see these fees on any bill that you receive with a bill issue date of between 1 January 2018 and 28 January 2018, they will have been charged in error and you will receive a credit for them on your next bill. You can also contact us to request a credit for this amount. If you see these fees on any bill that you receive after 1 February 2018, they will have been charged in error and you should contact us to organise a credit for this amount.
The removal of exit fees does not apply to plans with fixed tariffs including Secure Saver/Rate Fix. These plans are excluded. The exit fee only applies if you leave EnergyAustralia within the 2-year benefit period. If you move to another plan at EnergyAustralia or move property and stay with EnergyAustralia, the exit fee will not apply.
These products may incur an exit fee. The New South Wales Government has determined that exit fees can apply where the charge reflects reasonable costs incurred by the retailer for solar PV, batteries, digital meters or any associated equipment.
The New South Wales laws have changed, so that from 1 January 2018, energy retailers cannot charge over the counter Australia Post payment fees, paper bill fees and, with some exceptions, exit fees, in New South Wales. We have updated our systems to remove these fees as required and in instances where a fee had been charged in error, we have applied a reversal.
Fees charged before 1 January 2018
The New South Wales regulatory change took effect on 1 January 2018. Prior to this date, these fees formed part of your contract and were payable by you.
Over the counter and paper bill fees charged after 1 January 2018
We have updated our billing systems to remove these fees as required and you should not see them on your bills. If you see these fees on any bill that you receive with a bill issue date of between 1 January 2018 and 28 January 2018, they will have been charged in error and you will receive a credit for them on your next bill. You can also contact us to request a credit for this amount. If you see these fees on any bill that you receive after 1 February 2018, they will have been charged in error and you should contact us to organise a credit for this amount.
The New South Wales regulatory change took effect on 1 January 2018. Prior to this date, these fees formed part of your contract and were payable by you so we will not be giving you a credit for these fees. If you see these fees on any bill that you receive with a bill issue date of between 1 January 2018 and 28 January 2018, they will have been charged in error and you will receive a credit for them on your next bill. You can also contact us to request a credit for this amount. If you see these fees on any bill that you receive after 1 February 2018, they will have been charged in error and you should contact us to organise a credit for this amount.
Changes to the laws in New South Wales required us to remove these fees for our New South Wales customers.
EnergyAustralia recovers costs incurred in running its business. Third-party fees on credit cards are an example. We do that to avoid spreading a cost that’s incurred by a few across all customers.
Yes. You can go to My Account and change your bill preferences at any time or call us to make the change. Don’t forget your eBill has some really great features including a usage summary and links that allow you to pay and view your bill. You can also set reminders for when your bill is due to be paid.
Some plans have discounts and benefits that are linked to eBilling so before you decide to make the change refer to your current plan terms and conditions or call us to check so you won’t miss out.