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Key Points
- Due to recent rainfall in the Latrobe Valley area, local river flows have risen.
- EnergyAustralia is effectively managing elevated water flows through the Morwell River Diversion, an embankment created to carry the river through the mine.
- Increased river flows do not currently present a risk to energy security, the safety of our people or downstream communities.
- EnergyAustralia is separately providing good supply into the system.
- Mt Piper in New South Wales has both generating units in operation.
- Three units are online at Yallourn power station in Victoria. The fourth offline unit is expected to return to operation in the coming week.
- Our gas assets at Tallawarra, Newport and Jeeralang are operating to meet demand.
- Hallett power station in South Australia is available, however it is currently unable to dispatch due to a planned substation outage at Electranet’s Canowie substation. The substation is expected to return to service on 16 August.
- EnergyAustralia continues to work with suppliers to ensure there is sufficient gas reserves to meet customers’ needs.
- Our team is working hard to keep pumping power into the system to support our 1.6 million customers.
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Background
Supporting customers
EnergyAustralia’s EnergyAssist program means the power won’t be disconnected and debt collection activities won’t be initiated. Residential customers on the program also have access to tailored payment plans, energy audits, information on grant programs and advice on energy usage.
Through Rapid Business Assist, specialist advisors can discuss ways for EnergyAustralia’s small and medium-sized business customers to lower energy consumption, the government energy relief subsidies available, and options for tailored payment schedule.
Payment assistance
- Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills for their principal place of residence. If you receive the energy concession, you could also be eligible for the SA Concessions Energy Discount Offer.
- The Victorian Government is giving a once-off $250 payment for all Victorian households that use the Victorian Energy Compare website, found at https://compare.energy.vic.gov.au/psb-faq
- Queenslanders will receive a $175 Cost of Living Rebate on their next power bill. Electricity providers will automatically apply the credit, so Queenslanders don’t have to apply.
- NSW residents are eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers. See Apply for Energy Accounts Payment Assistance (EAPA) vouchers for more information.